Returns Policy and Delivery policy.
During Covid 19:
We continue to be operating and getting deliveries out.
Our DHL deliveries are still arriving on schedule next day after order has been personalised and shipped to you. These do tend to be our heaver products such as wooden toys.
Royal Mail order which tend to be our lighter products i.e. clothing are taking a little longer. However we are sending everything tracked and signed for (although not to be signed by the customer) we are finding this has reduced the current delay time in delivery.
We are tying our best and have also put on a ‘Free Delivery Service’ to the following areas local to our Head Office:
- Cutnell Green
- Fernhill Heath (Worcestershire)
Please note you can only receive ‘Free’ delivery if you call or email, as the website automatically takes delivery payment. If the item is in stock then we can deliver within less then 48 hours.
If customers wish to collect than this can also be arranged with safe distancing.
If you are unsure about anything then please call on 01527 869311. We are happy to help, always going the extra mile.
We aim to deliver all mainland UK standard deliveries within 10 working days of the order or earlier if possible if placed before 2pm Monday to Friday. If you have not received your goods after 14 days time please contact us directly by emailing us on firstname.lastname@example.org
Our delivery options are subject to availability and weight:
Please refer to the delivery options tab on ordering.
Customers can also collect orders from any of the Markets or Events that we attend for there convince. However your order must be phoned or emailed through!
Personalised items are considered final at the check out stage and cannot be cancelled.
Returns: If for any reason we have made a mistake with the personalisation or there is a fault with your order we will ensure that the mistake or issue will be resolved quickly and efficiently.
Please do not hesitate to contact us.
5 Amphlett Way
Replacement goods are sent by standard delivery only (i.e. premium services are not available).